Frequently Asked Questions (FAQ)
Q. Can I make arrangements for cleaning at a time when I am not home?
A. Yes. Manic Maids recognizes that many people are quite busy. As such, it is common for us to complete our services when you are not home. We will make arrangements with you to get access to your building, be it a key or other security access.
Q. How do I pay you upon completion of a job if I am not home?
A. Manic Maids will estimate the number of labor hours required based on the size of your building and the tasks you have requested. Based on this estimate, you can leave us a check at a designated area in your building.
Q. What if something breaks while you’re cleaning? Are you responsible?
A. Manic Maids takes the utmost care in cleaning your building. However, if something is damaged by our staff, we will take responsibility for the damage, either through replacement of the damaged item or reimbursement.
Q. How do I know how much it is going to cost?
A. All payments are based on Manic Maids’ estimates. Should our crew determine that the work will surpass the estimate, we will contact you in order to receive your approval to proceed beyond what has been estimated. However, this rarely happens.
Q. What are your hours of operation?
A. Standard hours of operation (office hours) are Monday thru Friday: 8:00 a.m. – 4:00 p.m.
Q. What do you clean and what do you not clean?
A. Manic Maids specializes in cleaning kitchens, bathrooms, floors, dusting and vacuuming. However, we will work with most any cleaning requirements. For example, if your priorities are baseboards, ceiling fans, walls, etc., we will tailor our service to fulfill your needs.
Q. What happens if I do not have cleaning supplies available?
A. Manic Maids prefers that you furnish all cleaning materials for your job. Due to increased transportation costs, we are no longer able to provide cleaning supplies and materials.
For further information, please call us (773.342.7424) or send us an email.